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Ireland´s Public Service Development Agency

Introduction to Mediation

Over the past decade we have witnessed a significant increase in awareness and understanding of the benefits of using mediation as an approach when resolving conflicts and disputes. The enactment of the pending Mediation Bill 2012 will further raise the profile of mediation and emphasise the important role that mediation can play in dispute resolution.

Organisations are recognising that unresolved disputes and inappropriately managed workplace conflict impacts upon workplace effectiveness and places an on-going drain on organisational resources. Not uncommonly, cases referred to third parties for resolution do not produce satisfactory outcomes for the parties involved. There is a growing awareness that Mediation, as an alternative mechanism for dispute resolution, has a key role to play in conflict resolution within organisations at many levels including interpersonal, team based, inter-departmental/agency/organisational. It is also viewed as a useful and effective approach to use in managing difficult conversations in the workplace.

This two-day training programme is designed to give participants an understanding of where mediation sits within the range of alternative dispute resolution approaches, an introduction to the theory and practice of mediation as well as an understanding of the mediation model and relevant skills. The programme is suitable for staff at all levels who wish to enhance their knowledge, skills and approach to conflict resolution, in particular in relation to organisational/workplace conflict.


The aim of this programme is to give participants:

  • An understanding of mediation as a mechanism for dispute resolution and how it differs from other dispute resolutions methods
  • An understanding of the five step framework for mediation
  • An understanding of the benefits of using a mediation approach in resolving conflict locally within their own organisations
  • A greater awareness of conflict and conflict management
  • A set of skills/tools to make them personally more effective when managing conflict/disputes and/or deifficult conversations within a workplace.

Approach to Learning and Context

Teaching methods will include short tutor led lectures, discussion and group work, role play exercises. The emphasis throughout the two days will be to provide participants  with an opportunity to reflect on and review their own approach to conflict management. Much of the learning will occur from insights derived from working through, discussion and analysis of case studies/role plays.


Among the issues covered will be:

  • Understanding the structure and principles of Mediation
  • Analysis of conflict, why it happens and how to deal with it
  • Personal responses to conflict
  • Benefits of adopting a mediation approach to conflict resolution
  • Effective listening, questioning, negotiating and communication skills
  • Opportunity to practice the skills required in dealing with workplace issues adopting a mediation approach.

Dates, Venue and Fee

Dates: The dates for the next course are to be confirmed. Please email to receive notification of future dates for this training programme.

Venue: Institute of Public Administration

Fee: The cost of this two-day course is €650 per person. Fee includes course material, lunch and refreshments each day.

Tailored Programme

This course can be tailored for in-house delivery. Please email if you would like further information about customised training.

Bookings / Enquiries

All IPA courses are subject to minimum participant numbers and bookings will typically close one week prior to the course start date.

Central Bookings Office
Institute of Public Administration | 57-61 Lansdowne Road, Dublin D04 TC62 
Tel: (01) 240 3666 | Fax: (01) 668 9135 | Email:

Related Programmes

57-61 Lansdowne Road, Ballsbridge, Dublin 4 | Tel: +353 1 240 3600 | Fax: +353 1 668 9135 | Registration no: 21087